Privacy Policy

1. About Sherrlinn Network

Sherrlinn Network is a South African digital services business providing website design and development, hosting, digital marketing, IT support and business technology services. We are a South African company serving businesses globally.

In this policy, “Sherrlinn Network”, “we”, “us” and “our” refer to the business responsible for deciding how personal information described here is handled.

2. Personal information we may collect

The information we receive depends on how you interact with us. It may include:

• your full name and company or business name;
• your email address and phone or WhatsApp number;
• the service you are interested in;
• your enquiry, project requirements, support request or other message content;
• your preferred contact method; and
• information you voluntarily provide in later calls, emails, messages, proposals or service correspondence.

Depending on the website, hosting, security and measurement tools in use, we may also receive technical information such as an IP address, browser or device details, referring pages, website activity, security or server logs, and cookies or similar technologies.

We do not assume that a particular analytics or advertising platform is active merely because it is commonly used. Where optional measurement or advertising tools are enabled, their operation should be assessed and disclosed appropriately.

3. Sherrlinn Service Enquiry form

Our website enquiry form currently asks for:

We use this information to understand your enquiry, respond to you, provide requested information, prepare a quotation or proposal where relevant, and provide or discuss services.

Submitting a service enquiry does not automatically subscribe you to an unrelated marketing mailing list.

4. How we may use personal information

We may use personal information for legitimate and specific business purposes, including:

• responding to enquiries and providing information;
• preparing quotations, proposals and service recommendations;
• delivering, administering and supporting agreed services;
• communicating with clients and maintaining client or account records;
• hosting, account and technical support;
• billing and invoicing where applicable;
• maintaining the security and reliable operation of our website and systems;
• improving our website, services and client experience;
• meeting applicable legal, accounting and regulatory obligations; and
• preventing or investigating misuse, fraud and security incidents.

5. Why we process personal information

We process personal information where there is an appropriate legal basis or justification under applicable law. Depending on the circumstances, this may include:

• your consent, where consent is required;
• taking steps in response to your request or enquiry;
• performing an agreement or preparing to enter into one;
• legitimate business purposes that are compatible with your privacy rights; or
• complying with a legal obligation.

6. WhatsApp, telephone and email

You may choose to contact us through WhatsApp, telephone or email. Information sent through those channels may be processed by the relevant communications provider and may be subject to that provider’s independent privacy terms and infrastructure.

Sherrlinn Network does not control WhatsApp, Meta, telecommunications providers or email providers’ independent privacy practices. Please avoid sending unnecessary sensitive information through a channel that is not appropriate for it.

7. Client portal, hosting and service administration

Our website links to the Sherrlinn client portal at portal.sherrlinn.co.za. Clients may provide additional information when creating an account, ordering hosting or other services, managing services, receiving invoices, or opening support tickets.

The exact information involved depends on the service and transaction. Where a third-party payment processor is used, that provider may process payment details directly. This policy does not state that Sherrlinn Network stores full card or payment credentials unless that practice has been specifically verified.

8. Cookies and similar technologies

The website may use cookies or similar technologies needed for site functionality, security, user preferences and measurement or analytics where enabled.

Sherrlinn Network currently uses Google Analytics and Cloudflare Insights for website measurement and usage analysis. These tools help us understand how visitors use the website, including pages viewed, browser or device information, traffic sources and general usage patterns. They may use cookies or similar technologies and may process technical information such as IP addresses in accordance with their own privacy practices.

We do not claim that a dedicated cookie-consent platform is currently active unless that implementation has been verified. You can manage or block cookies through your browser settings, although disabling essential cookies may affect parts of the website.

9. Sharing information and service providers

Sherrlinn Network does not sell personal information.

We may share or allow access to information where reasonably necessary for operating the website and business, including with:

• website hosting and infrastructure providers;
• email delivery, security and communication providers;
• website, software and technical service providers;
• analytics and website-measurement providers;
• payment or service platforms where applicable;
• professional advisers where reasonably necessary; and
• legal or regulatory authorities when required by law.

These providers may process information on our behalf or for their own clearly defined purposes. Their own terms and privacy notices may also apply.

10. Cross-border processing

Because we serve businesses globally and may use international technology providers, some service providers or systems may process or store information outside South Africa.

Where cross-border processing occurs, Sherrlinn Network seeks to use appropriate safeguards and service arrangements consistent with applicable requirements. We do not claim that all information remains in South Africa.

11. How we protect information

POPIA includes security safeguards among the conditions for lawful processing. We use reasonable organisational and technical measures appropriate to the information and service involved. These may include access controls, secure hosting and HTTPS where applicable, account controls, software and security maintenance, backups, monitoring, and restricting access where appropriate.

12. How long we retain information

Sherrlinn Network retains personal information only for as long as reasonably necessary for the purpose for which it was collected, ongoing client or service requirements, legitimate business records, or applicable legal obligations.

Retention periods may vary depending on the type of information, the service involved, the client relationship and any legal or operational requirement. We therefore do not state a single fixed retention period for all information.

13. Your privacy rights

Subject to applicable law and any lawful limitations, you may ask us to:

• confirm whether we hold personal information about you;
• provide access to personal information we hold about you;
• correct or update inaccurate or incomplete information;
• delete information where deletion is legally appropriate;
• consider an objection to certain processing; or
• withdraw consent where our processing relies on consent.

We may need to verify your identity before responding. We may also retain information where the law, a contract, a dispute, security needs or legitimate record-keeping requirements provide a valid reason to do so.

14. Direct marketing

We may use personal information for direct marketing only in accordance with applicable requirements. Submitting a service enquiry does not automatically mean you have agreed to receive unrelated marketing communications.

If we send marketing communications, you should be given a practical way to opt out. We do not claim that an existing newsletter or separate marketing-consent system is active unless it has been verified.

15. Children’s information

Our general website and services are primarily intended for businesses and adults. We do not knowingly seek personal information from children through the general service-enquiry process.

16. Links to other websites and services

Our website may link to third-party websites, platforms or services. Sherrlinn Network is not responsible for those third parties’ independent privacy practices. We encourage you to review the privacy notice of any external service you use.

17. Questions, requests and complaints

If you have questions about this Privacy Policy or how Sherrlinn Network handles personal information, contact us at [email protected] or call +27 87 265 7455.

Individuals may also have the right to lodge a complaint with South Africa’s Information Regulator concerning the processing of personal information. The Information Regulator is the independent body established under POPIA. Current information and complaint guidance are available on the Information Regulator’s official website.

18. Changes to this policy

We may update this Privacy Policy when our practices, services, technology, or legal and regulatory requirements change. The latest version will display its updated date at the top of the page.