Reliable IT support to keep your business working.
Sherrlinn provides practical technology support for small and growing businesses without requiring you to employ a full internal IT department.
Practical IT support when technology gets in the way of business.
Everyday technology issues can slow down work, interrupt communication and take attention away from customers. We help diagnose suitable problems, reduce avoidable disruption and recommend a sensible next step.
- ✓ Small offices and professional firms
- ✓ Growing businesses and remote teams
- ✓ Businesses without internal IT staff
- ✓ Existing Sherrlinn web and hosting clients
Practical help for everyday business technology.
Support is scoped around the issue, the equipment involved and whether the work can reasonably be completed remotely.
Remote Support
Troubleshoot suitable issues through a secure remote-support session.
Computer Support
Diagnose operating-system, software and general PC issues.
Software Installation
Install and configure legitimate business software supplied by the client.
Email & Microsoft 365
Assist with Outlook, account configuration and common email issues.
Printer Support
Troubleshoot common printing, connectivity and configuration problems.
Network & Wi-Fi
Provide basic router, Wi-Fi and office-connectivity troubleshooting.
Antivirus & Security
Install supported antivirus tools and provide practical security guidance.
Device Setup
Configure computers and supported business devices.
Backup Guidance
Help establish practical backup arrangements suited to the business.
User Assistance
Help employees with common technology problems and settings.
Choose the level of help your business needs.
The final scope depends on complexity, time, location, equipment condition and third-party systems.
Remote IT Support
From R450/jobFor smaller issues that can reasonably be resolved remotely.
- Email and account configuration
- Software setup
- Basic troubleshooting
- Minor PC issues
- Complex or lengthy work may need a revised quote
Business IT Support
From R750/jobFor broader troubleshooting or business-device support requiring more investigation.
- Printer troubleshooting
- Multiple software issues
- Computer configuration
- More involved diagnostics
- Broader office IT issues
Priority IT Support
R1,500/monthIncludes up to two hours of remote IT support per month.
- Priority remote assistance
- Up to 2 remote support hours monthly
- Basic email and software assistance
- General troubleshooting
- Practical recommendations
- Priority scheduling where reasonably possible
Custom IT Support Plan
Quoted individuallyFor businesses needing a tailored support arrangement.
- Multiple users or devices
- More monthly support hours
- Regular site visits
- Recurring maintenance
- More complex environments
- Documented scope and expectations
The R1,500 plan is capped at two remote-support hours per month. Unused hours do not roll over. Additional time is billed from R750/hour or quoted before substantial additional work begins. It is not an unlimited-support contract.
What is included—and what is charged separately.
Clear boundaries keep support practical and prevent a recurring plan from implying unrestricted access to support time.
Support can include
- Remote help within the purchased job or monthly allowance
- Basic email, software and account assistance
- General troubleshooting and practical recommendations
- Priority scheduling where reasonably possible for the monthly plan
- Remote or on-site assistance appropriate to the issue
Quoted or charged separately
- Additional support time from R750/hour
- Major projects and complex repair work
- On-site work and travel depending on location
- Hardware, licences and replacement components
- Specialist third-party services
- Work beyond the confirmed allowance or proposal
The right support route depends on the problem.
Remote support
- Email configuration and account setup
- Software and Windows issues
- Settings and diagnostics
- Selected printer and software problems
On-site assistance
- Hardware and physical network problems
- Device installation
- Printers and peripherals
- Issues that cannot reasonably be solved remotely
On-site availability depends on location and scheduling. Travel charges may apply. Sherrlinn does not promise nationwide physical support.
IT support is not only about fixing problems after they happen.
Practical habits can reduce avoidable risk and make day-to-day technology easier to manage. No service can promise absolute protection from malware, phishing, hacking or data loss.
- ✓ Supported antivirus installation and configuration
- ✓ Software and device update guidance
- ✓ Phishing awareness and password practices
- ✓ Backup guidance and device maintenance
- ✓ Basic security recommendations
Technology problems explained in plain language.
Tell us what is happening. We will assess whether it is suitable for remote support, requires on-site assistance or needs a specialist.
A clear, practical route from problem to next step.
You don’t need to already be a Sherrlinn client.
Sherrlinn may support your business even if we did not supply the computers, configure the current systems or manage the IT previously.
- ✓ Existing computers and supported devices
- ✓ Systems originally configured by another provider
- ✓ One-off or recurring support needs
Complex environments may require an initial assessment before work begins, and specialist or corrective work may be quoted separately.
Start with a clear description
Tell us what is not working, how many users or devices are affected, your location and whether remote access is possible. We can then recommend the most suitable next step.
Discuss Your IT Issue →Support your technology with the right digital foundation.
Clear answers about business IT support.
Do you provide remote IT support?
Yes. Suitable email, software, account, settings and general computer issues can often be assessed and resolved remotely.
Do you provide on-site IT support?
On-site support may be available depending on your location, the issue and scheduling. Travel and on-site charges may apply.
How much does IT support cost?
One-off support starts from the advertised option selected. Final pricing depends on complexity, time and whether remote or on-site work is required.
What is included in the R1,500 monthly support plan?
It includes up to two hours of remote IT support per month, priority remote assistance, basic email and software help, general troubleshooting and practical recommendations.
What happens if I use more than my included two hours?
Additional support time is billed from R750/hour or quoted before substantial additional work begins.
Do unused support hours roll over?
No. The included two remote-support hours apply to that month and do not roll over.
Can you help with Microsoft 365 and Outlook?
Yes, we can assist with supported account setup, Outlook configuration and common email issues. Licences and complex migrations are separate.
Can you troubleshoot printers?
Yes, we can troubleshoot selected printer, driver, network and configuration issues. Hardware faults may require on-site or specialist repair.
Can you install antivirus?
Yes, we can install and configure legitimate supported antivirus software. The licence cost is excluded, and no antivirus product guarantees absolute protection.
Can you help with a slow computer?
Yes, we can assess common software, storage, update and configuration causes. Hardware upgrades or specialist repair may be quoted separately.
Do you supply replacement hardware?
Hardware and replacement components are excluded from standard support pricing. Where appropriate, we can recommend or separately quote suitable options.
Do you provide unlimited IT support?
No. The R1,500 plan includes up to two remote-support hours per month and is not an unlimited-support contract. Larger requirements need additional time or a custom proposal.
Get practical IT support when your business needs it.
Tell us what is happening, who is affected and whether the issue can be assessed remotely.